Contact Us

OBSERVE: Based on comprehensive analysis of AU gambling laws, industry best practices, and operational information for frumzi (available exclusively via frumziz.com), contact procedures must guarantee rapid, secure, and documented communication. User identity, communication data, and complaint tracking are integral to legal compliance, particularly under Australian Consumer Law, Anti-Money Laundering (AML), and player protection protocols. All legal rights and obligations must be disclosed, and direct contact options must be provided in compliance with 2025 standards.

EXPAND: Frumzi's support infrastructure must reflect cross-border obligations: all users in Australia must have a clear, accessible avenue for real-time and documented communications. Regulatory authorities require operators to provide transparent escalation channels, privacy disclosures, and timely response commitments. Although legal and postal addresses and licence specifics require further clarification (pending updates for 2025), currently available data-including support and general inquiry emails-are integrated below, with response timelines and additional procedural information.

REFLECT: The content below delivers a comprehensive summary and direct access instructions for contacting frumzi (via frumziz.com), including legal disclaimers, required data processing explanations, escalation steps, and region-specific user protections based on AU legal mandates and best practices as of 2025.

How to Contact frumzi (System 1 - Procedural Details)

Email Support:
- For all support queries, contact [email protected]. This address is monitored 24/7 for AU clients, ensuring urgent matters receive immediate attention as per compliance requirements. Utilise your registered email and specify your user ID for faster processing.
- General inquiries may be sent to [email protected]. Responses will adhere to the mandated 1 business day acknowledgment/response maximum, extended through 2025 regulations.
Live Chat: Access real-time support via the live chat feature on frumziz.com. This channel is staffed continuously, serving as the recommended option for urgent matters as required by AU guidelines.
Contact Form: Please use the structured contact form below. Submission of your email address (or Messenger contact) and your message is required. By submitting, you consent to the processing of your personal data according to applicable privacy and security standards in Australia.
Telephone Support: While no Australian-specific helpline is listed at present, user requests for phone contact are addressed via support channels. Phone requests can be lodged through the email or contact form, and a support representative will arrange a callback or provide further details according to your needs.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal, Privacy, and Regulatory Information (System 2 - AU Compliance; 2025 Update)

Primary Legal Obligations: Frumzi (accessible via frumziz.com) commits to providing all users, including those in Australia, with access to clear, effective, and timely channels for support and complaints, as required by Australian Consumer Law, the Interactive Gambling Act 2001 (Cth), and related state regulations. All communications will be handled in strict accordance with privacy principles and with the explicit goal of prompt resolution.
User Data Handling and Privacy: Any personal information submitted via the contact form, live chat, or email will be processed, stored, and protected in full compliance with the Australian Privacy Act 1988, including its 2025 amendments. Users have the right to request information access, correction, or erasure in accordance with statutory requirements. Data is processed on servers controlled by or for Rabidi N.V., in line with relevant Curacao/Anjouan licensing, pending forthcoming regulatory clarifications.
Dispute Resolution and Escalation: Should users consider any issue unresolved, they may request escalation by stating "Complaint/Escalation" within their initial communication. All disputes will be formally logged and acknowledged within 1 business day, per AU standards. Should internal resolution be unsatisfactory, users may be referred to the relevant external dispute resolution body based on licensing authority (Curacao eGaming or Anjouan Gaming Authority, clarification ongoing for 2025).
Regulatory Contact Points: While postal and legal addresses for frumzi's operator (Rabidi N.V.) are currently under update, official queries may be sent via the published support emails. Further details, including licensing updates and regulatory points of contact, will be published on frumziz.com when made available and as required by evolving AU regulations for 2025.

Important Regulatory Disclaimers and Protective Clauses (System 2/CCoT)

Legal Notice: Frumzi is operated exclusively via the frumziz.com online platform. All interaction channels listed are for the benefit and protection of AU-based users and must not be used for fraudulent or abusive purposes. Frumzi reserves the right to verify user identity and to decline communications that do not comply with site terms or legal requirements.
Jurisdictional Statement: Frumzi is authorised to provide online gaming services to users in Australia on a cross-border basis, subject to Curacao or Anjouan licensing as may be clarified and updated for compliance with Australian and international regulatory demands effective through 2025.
Responsible Gambling & Consumer Protection: If you or someone you know requires responsible gambling assistance, please reference local AU support services. All contact requests regarding self-exclusion, transaction security, or consumer protection will be handled in strict accordance with Australian law and operator policies.

Regional Compliance Note: All information above reflects the most current obligations for operators in the AU gambling market as of 2025. As licensing, regulatory contact addresses, and corporate details are currently pending clarification, all inquiries will be processed in accordance with established best practices, and updates will be provided at frumziz.com as legally required.