Terms & Conditions

OBSERVE: There is a necessity to delineate all terminology used for legal clarity. EXPAND: Additional definitions must be made explicit for consistent interpretation across the document. REFLECT: Each term is defined below to ensure both legal certainty and user understanding.

Operator: Refers exclusively to Rabidi N.V., acting as the licensed provider of online gambling services through frumziz.com. "Operator" may also reference associated entities authorized by Rabidi N.V. to deliver or support these services.
User: Any individual who accesses, registers for, or uses any service on frumziz.com, regardless of whether playing with real or demo funds.
Player: A User who successfully registers an account and engages in wagering activity for real money or bonus funds.
Account: The personal, unique profile registered by a Player, used to access, deposit, withdraw, and interact with the Operator's services on frumziz.com.
Bet: Any wager placed using real or bonus funds on a game, event, or outcome offered via frumziz.com.
Bonus: Promotional value or credits granted by the Operator to the Player, typically subject to additional wagering or withdrawal requirements as described in the Bonus Terms.
Wager: The act of placing a Bet or series of Bets, including cumulative amounts that may count toward bonus clearing or regulatory obligations.
Promotion: Any temporary or ongoing campaign, offer, or special deal communicated directly by the Operator to Users or Players.
KYC: "Know Your Customer" procedures requiring verification of identity, age, and residency for compliance with local regulations.

Account Registration

OBSERVE: Australian law mandates minimum age (18+) and thorough KYC; user data accuracy and security are critical obligations. EXPAND: Explicit requirements for email, documentation, and ongoing accuracy are specified. REFLECT: Each point is addressed with exact legal compliance and user duties.

Eligibility and Age Verification: Only individuals who are 18 years or older and legally permitted to access gambling services in their region of residence (Australia) may register an account on frumziz.com. The Operator reserves the right to request valid documentation proving age and identity before account activation or at any subsequent time.
Account Creation Procedure: Users must complete the online registration form with accurate, current, and complete details. Email address verification is mandatory. Submission of KYC documents-including government-issued photo identification, proof of address, and, where required, proof of payment method ownership-is required prior to initial withdrawal and may be requested at any time for compliance, fraud prevention, or security purposes.
User Obligations: Users are personally responsible for the provision and ongoing maintenance of accurate information. Passwords and login credentials must be kept strictly confidential; unauthorized disclosure is strictly prohibited. Users are liable for all activity on their account unless the Operator has been notified in writing of any unauthorized access. Multiple accounts per individual, household, or IP address are strictly prohibited unless expressly authorized by the Operator in writing.
Account Security and Information Accuracy: Any changes to identification data must be promptly updated. Failure to maintain accurate and current information may result in account suspension or closure and the forfeiture of any winnings or bonuses.

Regional Compliance Note: In accordance with Australian anti-money laundering (AML/CTF) and gaming statutes, all Players must complete KYC prior to any withdrawal request; failure to do so will result in account suspension.

Betting & Gameplay Rules

OBSERVE: Legal and fair play requirements are central; clear rules on types, limits, and conduct required. EXPAND: Regional regulatory standards for Australia are reflected, especially for player conduct and anti-collusion. REFLECT: Section structured in line with industry standards and local laws.

Bet Placement: Bets may only be placed via registered accounts using available funds or bonuses. Minimum and maximum bet amounts vary by game and may be stipulated by the Operator or game provider. All bet parameters (value, lines, game type) must be confirmed by the Player before submission; errors arising from Player action are binding unless otherwise specified by the Operator.
Bet Cancellation & Modification: Once a bet is placed and accepted, it cannot be modified or cancelled except in the event of demonstrable technical error or system failure, subject to the Operator's sole discretion. Where necessary, affected bets will be voided and refunded at original stake.
Game Fairness & Technical Malfunctions: Random outcomes are determined by audited random number generators (RNGs). In the event of technical failure, all impacted games and winnings are considered void. Players will be refunded unsettled stakes.
Conduct & Chat Behaviour: Insulting, offensive, or abusive language; incitement of violence; fraud; collusion; or use of any unfair advantage tools (e.g., bots, software) is strictly prohibited in live casino and chat environments. Violations may result in immediate suspension or closure of the account and forfeiture of winnings or bonuses.

Regional Compliance Note: Compliance with Australian regulations regarding responsible gambling, fairness, and user protection is mandatory. The Operator reserves the right to report suspected illegal behaviour to the relevant authorities.

Bonus Terms

OBSERVE: Bonus management is subject to detailed legal obligations for transparency and fraud protection. EXPAND: Impose explicit rules around activation, eligible games, and anti-abuse; AU law requires special attention to bonus clarity and fair disclosure. REFLECT: All key bonus aspects are presented in bullet form for user comprehension and legal certainty.

Activation and Eligibility: Bonuses and promotions may be granted at the Operator's discretion. Activation typically requires a qualifying deposit, opt-in, or entering a unique code. Each promotion will specify eligible games, minimum and maximum bonus values, and associated timeframes. Use of false or duplicate details to claim bonuses is prohibited and will forfeit promotional value and winnings.
Wagering Requirements and Restrictions: Unless otherwise specified, all bonuses are subject to mandatory wagering requirements before withdrawal is permitted (e.g., 35x the bonus amount). Bonus funds and associated winnings expire if wagering is not completed within 30 days (unless the specific promotion states otherwise, in which case the stated period prevails). Bets using bonus funds are subject to game restrictions detailed in each offer; attempts to circumvent these restrictions may result in confiscation of bonuses and ancillary winnings.
Game Eligibility and Prohibited Actions: Not all games contribute equally toward wagering requirements. Certain games may be entirely excluded; details on exclusions are available in the Bonus Details section for each offer. Any attempt at bonus abuse (including but not limited to, betting patterns intended solely to exploit bonus mechanics, collusion, use of multiple accounts) is strictly prohibited.
Combination of Promotions: Only one promotion or bonus may be active per account at any time unless explicitly authorized by the Operator. Combining, stacking, or attempting to use multiple promotions simultaneously without express approval is unauthorized and voids all related bonuses and winnings.

Regional Compliance Note: As mandated by the Australian Communications and Media Authority and local consumer protection law, all bonus terms are transparent, with clear disclosure of wagering and expiry conditions. Any material changes will be promptly communicated in line with legal requirements.

Payments & Withdrawals

OBSERVE: Licensing and AML/CTF obligations demand exact disclosure of payment processes; AU requires fee and timeframe clarity. EXPAND: Specify refund, limits, and permitted methods; address gaps in banking details against public industry standards. REFLECT: This section details all material user and operator duties with precise compliance language.

Deposits: Players may fund their frumziz.com account via approved methods including credit cards, e-wallets, and cryptocurrencies, subject to availability and regulatory compliance. The Operator does not accept cash deposits or third-party payments. Minimum and maximum deposit limits vary by method and are detailed within the site cashier interface; fees for banking services, if any, are also disclosed therein. Deposits must originate from payment instruments belonging to the registered Player; unauthorized or third-party usage is strictly prohibited.
Withdrawals: Withdrawals are only permitted to verified payment methods in the Player's name, subject to successful completion of all KYC procedures. The Operator reserves the right to set minimum and maximum withdrawal amounts and to process partial withdrawals in the event transaction amounts exceed provider limits. Withdrawal requests are processed within 3 business days except in cases where additional verification is required. Any fees charged by payment providers (e.g., for currency conversion, intermediary bank transfer) are borne by the Player and disclosed prior to transaction completion.
Refunds, Voids, and Bonus Reversals: All completed bets are final except where voided due to technical malfunctions, regulatory intervention, or strict Operator discretion. Bonus funds identified as resulting from abuse may be reversed at any stage, in accordance with these Terms and relevant bonus rules. In the case of account closure or restriction, any positive real money balance (excluding bonus funds or promotional value) shall be returned to the Player using the originally deposited method after all legal and regulatory requirements are met.
Anti-Money Laundering & Transaction Monitoring: In accordance with AML/CTF laws in Australia, the Operator may delay or refuse transactions pending additional documentation or regulatory notification. Suspicious, irregular, or fraudulent transaction patterns will be reported to the appropriate authorities in line with Australian legislation.

Regional Compliance Note: Australian anti-money laundering, data protection, and payment processing requirements apply. KYC completion is mandatory before any withdrawal, and periodic reviews may be conducted at Operator discretion.

Limitation of Liability

OBSERVE: AU law and best practice require limits and protective disclaimers for technical, financial, and operational risks. EXPAND: Include maximum compensation, exclusions for third parties or uncontrollable events. REFLECT: The Operator's liability is specifically delineated below.

Operator Responsibilities: The Operator undertakes to ensure fair, accurate, and transparent provision of games using certified random number generators and industry-standard security systems. All results displayed on frumziz.com are binding unless manifest error arises owing to technical malfunction or confirmed bug.
Exclusions of Liability: The Operator shall not be liable for any losses, damages, or missed winnings arising directly or indirectly from:
- Technological or network failures, disruptions of internet connectivity, or user-side device malfunction;
- Unauthorized access to or misuse of User accounts resulting from negligence in credential protection;
- Delay or inability to access the site due to scheduled or emergency maintenance;
- Any errors or omissions in information or services provided by third parties integrated into frumziz.com.
Maximum Compensation: In all circumstances, liability of the Operator and affiliates shall not exceed the amount equal to the bet or transaction value which gave rise to the disputed loss.

Regional Compliance Note: Limitations set forth herein do not affect mandatory protections provided by Australian law, including consumer guarantees that cannot be lawfully excluded or limited.

Intellectual Property Rights

OBSERVE: Copyright, database, and software rights must be declared; AU copyright law applies. EXPAND: Restrict user copying, reproduction, unauthorized use. REFLECT: Section structured for legal clarity and active enforcement capability.

Ownership: All content, including logos, trademarks, text, images, audio, video, databases, software code, and underlying technology featured on frumziz.com is the exclusive property of Rabidi N.V. or its licensors unless otherwise expressly stated.
Permitted Use: Players are granted a limited, non-transferable, revocable right to access and use frumziz.com for personal, non-commercial entertainment purposes. No content or software may be copied, modified, uploaded, published, transmitted, distributed, or reverse-engineered without prior written authorization from the Operator.
Infringement Consequences: Any unauthorized use or exploitation of intellectual property will result in immediate termination of the offending User's account and may involve legal action in accordance with applicable laws.

Regional Compliance Note: These rights are enforceable under the Copyright Act 1968 (Cth, AU) and international copyright treaties.

Privacy & Data Protection

OBSERVE: Compliance with AU privacy act (and international standards) is mandatory. EXPAND: Reference to full privacy policy and core principles. REFLECT: Concise, clear legal statement with regulatory fulfilment.

Data Processing: All personal data collected via frumziz.com is processed in accordance with the Operator's Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
User Rights: Users are entitled to access, correct, and (subject to regulatory requirements) request deletion of their personal data.
Consent and Updates: By using frumziz.com, Users acknowledge and consent to data processing practices as described; material changes to processing practices will be notified to Users in accordance with legal requirements.

All Users are encouraged to review the full Privacy Policy for detailed information.

Changes to Terms

OBSERVE: Users must be adequately informed of changes; AU law emphasizes transparency. EXPAND: Elaborate on notification procedures and opt-out rights. REFLECT: Clear, actionable steps are provided for user protection and compliance.

Notification: The Operator reserves the right to amend these Terms at any time. All material changes will be communicated to Users via email or prominent on-site banners at least 7 days prior to the effective date, unless immediate implementation is required by law or regulatory authority.
User Rights on Changes: Users who do not agree to any amended Terms may immediately discontinue use of frumziz.com and request closure of their account. Continued use of the site after the implementation of new Terms constitutes acceptance of those Terms.

Termination & Suspension

OBSERVE: Document clear closure/suspension criteria as required by AU regulations. EXPAND: Address notification duty, fund refunds, anti-fraud safeguards. REFLECT: Legal, clear, and user-protective framework below.

Grounds for Termination or Suspension: The Operator may suspend or permanently close a User's account at its sole discretion for reasons including, but not limited to:
- Breach of these Terms or Bonus Terms;
- Provision of false, incomplete, or misleading information;
- Evidence or strong suspicion of fraud, collusion, money laundering, or illegal activity;
- Failure to pass or complete KYC/AML checks; or
- Request by User for closure.
Procedure and Notification: The Operator will notify the User via the registered email address stating the reason for suspension or closure. In cases of regulatory investigation, such notification may be delayed until permitted by authorities.
Refund of Funds: Where applicable and not prohibited by law or regulatory order, positive real money balances (excluding unsettled bets or bonuses) will be refunded to the Player via the original payment method, subject to completion of KYC and AML checks.
Consequences: All outstanding bets, bonuses, or promotions may be voided or forfeited upon termination, except as required otherwise by Australian consumer law.

Regional Compliance Note: Account closure and fund return procedures are executed in strict accordance with applicable Australian statutes.

Governing Law & Jurisdiction

OBSERVE: AU-facing operations require full legal jurisdiction disclosure. EXPAND: Acknowledge Curacao/Anjouan licensing for international regulatory framework while confirming specific dispute resolution and local legal compliance. REFLECT: Definitive jurisdictional and procedural rules articulated clearly below.

Applicable Law: These Terms are governed by the laws of Curacao or Anjouan, subject always to mandatory provisions of Australian law applicable to Players residing in Australia. If an inconsistency exists between the governing license and Australian law, the latter shall prevail to the extent of the inconsistency.
Dispute Resolution: In the event of a dispute arising from or in connection with these Terms or the use of frumziz.com, Users are required to contact the Operator's support team in the first instance. Unresolved disputes may be referred to the regulatory authority holding jurisdiction over the Operator's license (Curacao eGaming or Anjouan Gaming Authority) or, where required by Australian law, to local courts or an independent adjudication body as directed by the relevant authority.

Regional Compliance Note: Certain disputes may fall under the jurisdiction of Australian consumer tribunals or courts. The Operator will cooperate with such bodies as legally required.

Contact Information

OBSERVE: Legal completeness requires full, accurate contact info. EXPAND: Use official email addresses, direct to support channels. REFLECT: Only verified, relevant channels are provided below. Gaps in postal/phone details are highlighted as part of compliance transparency.

Customer Support E-mail: [email protected] (primary support channel)
General Enquiries: [email protected]
Official Website: https://frumziz.com
Mailing Address / Telephone: Not specified. Please direct all communications via e-mail. Where postal or telephone contact is required by Australian regulations, Users may request these details in writing via support e-mail.
Legal Department Contact: All legal or regulatory correspondence should be initiated by contacting [email protected] with "Legal" in the subject line, addressed to Tahlia Gallagher, Rabidi N.V. (as Operator and parent company representative, founded 2020).

Regional Compliance Note: In accordance with AU e-commerce law, e-mail support is monitored during all business days. Further contact points will be published as soon as available and in compliance with future regulatory requirements.