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Privacy Policy

OBSERVE: Frumzi operates as an online gambling platform accessible at frumziz.com, with clients in Australia. The platform is owned and operated by Rabidi N.V., the parent company. While specific registration and legal address details require further confirmation due to licensing (Curacao eGaming or Anjouan Gaming Authority, valid through 2025), all correspondence should be directed as follows:
EXPAND: In the interests of transparency, all users in Australia are provided with direct contact methods for privacy and support matters.
REFLECT: For privacy-related requests, you may contact our data protection department or our designated Data Protection Officer (DPO).

Note: While efforts have been made to clarify licensure and regulatory details, further company registration and legal address information can be provided upon verified request. Australian players are ensured full access to DPO contact as required by AU privacy law.

What Personal Data We Collect

OBSERVE: We collect data to provide and improve our services as required by law and industry standards.
EXPAND: The following categories of personal and technical information are collected from users accessing frumziz.com.
REFLECT: Collection is limited to the minimum necessary for each purpose.

  • Personal Data: Full name, date of birth, physical address (where applicable), email address, telephone number, identification documents for verification (such as KYC/AML requirements).
  • Technical Data: IP address, device type, browser information and language, operating system version, access logs, usage timestamps, and device identifiers.
  • Payment Data: Payment card or e-wallet details, transaction history, bank account numbers, and billing details as necessary for deposits and withdrawals.
  • Behavioral Data: Game play history, betting records, bonus usage, clickstream data, session duration, and geolocation (as required for regulatory purposes or anti-fraud).
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, beacons, pixel tags, and similar technologies.

Data Collection Limitation: All data collection activities adhere strictly to AU privacy principles and are subject to internal data minimization policies.

Legal Basis for Processing

OBSERVE: Data processing is governed by legal requirements applicable to Australian users and international best practice.
EXPAND: Processing is only performed when an appropriate legal ground exists, as recognized under Australian Privacy Principles (APPs), and corresponding iGaming regulations.
REFLECT: We ensure all processing is justified under one or more lawful bases:

  • User Consent: Explicit consent is obtained for marketing, non-essential cookies, and any processing beyond contract or legal requirements. Users may withdraw consent at any time.
  • Contract Fulfilment: Processing is necessary to create, manage, and maintain your account, process transactions, verify identity, and deliver gaming services as contractually agreed.
  • Legal Obligation: Compliance with regulatory requirements, such as Know Your Customer (KYC), Anti-Money Laundering (AML), responsible gaming, tax reporting, and age verification, mandates certain data processing activities by law.
  • Legitimate Interests: For fraud prevention, system security, analytics, and service improvement provided such interests are not overridden by users' fundamental rights.

Australian Compliance: We comply with all applicable AU privacy laws, including Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any overlaying gaming regulation requirements.

Purpose of Processing

OBSERVE: Personal information is processed strictly for legitimate business and legal purposes.
EXPAND: The following outlines the use cases for data provided via frumziz.com.
REFLECT: Each purpose aligns with regulatory, contractual, or consent-based requirements.

  • Service Provision: To facilitate account registration, perform user verification, enable deposits and withdrawals, and provide access to games and bonuses on frumziz.com.
  • Service Improvement: To analyse platform performance, identify technical issues, and enhance user experience through aggregated data analysis.
  • Marketing and Promotions: To send marketing communications, newsletters, or promotional offers, but only where the user has provided prior consent.
  • Analytics: To evaluate game usage, monitor activity trends, and support business decisions based on aggregated and anonymized data.
  • Fraud Prevention and Security: To detect and prevent suspicious activities, abuse, underage gambling, or violation of regulatory terms.
  • Legal and Regulatory Compliance: To fulfil all legal obligations under applicable gaming laws, including reporting to gaming authorities and responding to lawful requests from regulators.

Disclosure & Sharing

OBSERVE: To operate frumziz.com, it is necessary to share certain personal data with trusted third parties.
EXPAND: Disclosures occur only under legitimate circumstances and with appropriate safeguards, as follows:
REFLECT: Users are notified of disclosures and, where required, their consent is always obtained before sharing for secondary (e.g. marketing) purposes.

  • Payment Providers: Selected banks, payment processors, and e-wallet companies for processing transactions. Only essential transaction data is provided.
  • Technical Service Providers: Third-party IT, platform, analytics, and software service providers who support site operations, all contractually obligated to strict confidentiality and security.
  • Regulatory Authorities: Gaming regulators, law enforcement, or other public bodies may receive information upon lawful request or as required under licensing conditions (e.g. Curacao or Anjouan Gaming Authority).
  • Affiliates and Marketing Partners: Limited data may be disclosed to affiliates or advertising networks for promotional activities, but only where you have provided clear and revocable consent.
  • Professional Advisors: Legal, auditing, or compliance advisors, where required for regulatory compliance, dispute resolution, or corporate governance.

Protective Clause: No personal data is ever sold to unaffiliated third parties. All disclosures strictly comply with the Australian Privacy Principles and only occur with appropriate statutory or contractual safeguards.

International Transfers

OBSERVE: Due to the international nature of online gaming, certain data processing may take place outside Australia.
EXPAND: Data may be transferred to jurisdictions such as Curacao, Anjouan, the European Union, and other secure regions for hosting, support, or regulatory reasons.
REFLECT: Stringent safeguards are implemented to guarantee your data is protected at all times.

  • Data Transfer Mechanisms: All international transfers use appropriate safeguards, including standard contractual clauses, compliance with recognized data protection frameworks, and technical security measures (such as encryption).
  • Third-Party Service Locations: Where service providers are located outside Australia, equivalent legal protection levels are contractually ensured before any transfer occurs.
  • User Awareness: Users will be notified of any significant changes to data transfer practices impacting their data rights or jurisdictional protections.

AU-Specific Compliance: In accordance with the Australian Privacy Act, we take all reasonable steps to ensure international recipients do not breach Australian privacy obligations.

Data Retention

OBSERVE: Frumzi upholds strict retention and deletion policies to safeguard your privacy.
EXPAND: Retention periods vary by data category, business purpose, and applicable legal requirements.
REFLECT: Upon expiry of the relevant retention period, or where a user's request applies, data is securely deleted or irreversibly anonymised.

  • Account and Identification Data: Retained for up to 5 years following account closure, as required under KYC/AML laws and gaming regulations through 2025.
  • Transactional and Payment Data: Retained for a minimum of 5 years to comply with financial and tax audits.
  • Gaming Records and Behavioral Data: Kept for regulatory review for up to 5 years from the date of last activity, or as otherwise mandated by applicable law.
  • Marketing Data: Held only until you withdraw consent or for the maximum period permitted by law.

Deletion Criteria: Data is erased upon user request (subject to overriding legal or regulatory retention requirements), when no longer needed for processing purposes, or after statutory periods lapse.

Your Rights

OBSERVE: You have significant rights with respect to your personal data under Australian law.
EXPAND: The following details your options for controlling your information held by frumzi via frumziz.com.
REFLECT: Requests may be exercised at any time using the contact details provided below.

  1. Access: You may request a copy of your personal data held by us at any time.
  2. Correction: You have the right to request corrections of inaccurate or incomplete data.
  3. Deletion: You can request deletion of your personal data, subject to overriding regulatory retention duties.
  4. Restriction: You may request to restrict processing while a challenge regarding data accuracy or legality is investigated.
  5. Objection: You may object to the processing of your data for direct marketing or where processing is based on our legitimate interests.
  6. Data Portability: Where technically feasible, you may request your data be provided in a portable format for transfer to another provider.
  7. Withdrawal of Consent: Any consent provided (e.g., for marketing communications) may be withdrawn at any time without affecting prior lawful processing.

How to Exercise Your Rights: Email your request to [email protected]. You may be required to verify your identity before your request is fulfilled, in line with our duty to protect your privacy.

Cookies & Tracking Technologies

OBSERVE: Frumzi at frumziz.com uses cookies and related technologies for functionality, analytics, and marketing.
EXPAND: Cookie types are set as required for platform operation and, where legally necessary, consent is collected prior to their use.
REFLECT: Management options are provided to empower user control.

  • Session Cookies: Temporary cookies that remain active only for the duration of your visit, enabling secure browsing and account authentication.
  • Persistent Cookies: Remain after you close your browser, supporting site preferences and streamlined login on future visits.
  • Third-Party Cookies: Deployed by external analytics tools (such as Google Analytics), ad networks, or affiliate tracking services; subject to separate privacy controls and user consent requirements.

Cookie Management: Users can manage or disable cookies via browser settings or by using the consent management features provided on frumziz.com. Blocking certain cookies may affect site functionality.

Australian Compliance: All non-essential cookies are only set following positive opt-in by the user as required under Australian privacy and e-commerce law.

Data Security

OBSERVE: Protecting your personal data is a top priority.
EXPAND: Frumzi adheres to strict technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or loss.
REFLECT: Security measures are continuously reviewed and improved in accordance with evolving industry standards.

  • SSL/TLS Encryption: All data transmitted between your browser and frumziz.com is protected with industry-standard SSL/TLS encryption.
  • Access Controls: Personal data is accessible only to authorized staff on a need-to-know basis and is protected by multi-factor authentication protocols where appropriate.
  • Data Storage Security: Secure servers, regular system patching, intrusion detection systems, and encrypted storage methods are used for all sensitive information.
  • Physical Security: Data centres are protected through physical access controls, surveillance, and strict entry policies.
  • Staff Training and Awareness: All relevant personnel undergo regular data protection and privacy training to uphold our security standards.
  • Audit and Testing: Regular audits and penetration testing are conducted to identify potential vulnerabilities and assess the strength of our security practices.

Data Breach Response: In the unlikely event of a data breach affecting AU users, frumzi will notify affected individuals and regulators as required by the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

Complaints & Contacts

OBSERVE: Frumzi is committed to resolving all privacy-related concerns promptly and transparently.
EXPAND: Users can contact the support or privacy department by email to submit inquiries, exercise rights, or lodge formal complaints.
REFLECT: We will acknowledge all communications within a reasonable timeframe and provide progress updates throughout any investigation.

  1. Making a Complaint: If you believe your privacy rights have been infringed, please email a detailed complaint to [email protected]. Please describe your concerns, relevant dates, and the desired resolution where possible.
  2. Resolution Process: We will respond to initial contact within 30 days and aim to resolve all issues as expediently as possible; more complex matters may require additional time depending on regulatory investigation.
  3. External Complaint: If you are dissatisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for further review and adjudication.

Updates

OBSERVE: This privacy policy may be amended periodically to reflect regulatory changes or updates to our operations.
EXPAND: Users will be notified of substantive updates directly on the frumziz.com website and, where feasible, by email.
REFLECT: All amendments become effective on publication unless otherwise stated.

  • Notification of Changes: Our latest policy version will always be available on frumziz.com. In case of significant changes, we will display a notice on the homepage for a minimum of 30 days and, for registered users, provide email notification where contact information is available.
  • Version Control: Users are encouraged to review this policy regularly. Your continued use of frumziz.com after any changes constitutes acceptance of the revised policy.
  • Policy Revision Date: 1 January 2025

Regional Compliance Note: The above policy is designed to satisfy all requirements of Australian data protection and privacy laws, industry best practices, and international transfer standards as of 2025.