burger icon
Frumzi Сasino Casino
Log In

Responsible Gaming

Responsible gaming at frumzi is based on the principle of encouraging all players to view gambling only as a form of entertainment, not as a means to generate income or avoid financial difficulties. Our goal is to empower every player to make conscious and informed choices when engaging with games of chance on frumziz.com. Should you or someone you know need support, our team is dedicated to providing timely assistance and helpful tools to protect your wellbeing.

Risk Awareness

OBSERVE: Recognize the potential risks associated with gambling, as set out by Australian regulatory authorities and global best practices. EXPAND: Potential signs of gambling harm include persistent or increasing betting activity, neglecting personal or work obligations, and continued play despite mounting losses. It is imperative to acknowledge these behaviors early for effective intervention. REFLECT: By increasing self-awareness, players can manage their activity and seek support if needed.

Common Signs of Gambling Addiction

  • Frequent or escalating bets: Regularly exceeding set limits or attempting to recover losses by further gambling.
  • Preoccupation with gambling: Constantly thinking about casino games even when not playing, or planning finances around betting.
  • Impaired responsibilities: Neglecting work, social, or family duties due to gaming activities on frumziz.com.
  • Concealment: Hiding gambling behavior or the extent of losses from family and friends.
  • Emotional distress: Experiencing irritability, anxiety, or depression related to betting outcomes.

Self-Assessment Test

Consider the following statements-answer "yes" or "no" for each:

  1. I spend more time or money on gambling than I intend to.
  2. I struggle to stop playing even when I know I should.
  3. My gambling has led to financial difficulties.
  4. I have tried, unsuccessfully, to reduce or quit gambling.
  5. Friends or family have expressed concerns about my gambling.
  6. I feel anxious or stressed when not gambling.

If you answered 'yes' to one or several statements, consider using the tools and support detailed below and consult a professional if necessary.

Limits & Tools

OBSERVE: In line with both Curacao/Anjouan and AU responsible gambling standards, personal limits are an essential risk reduction measure. EXPAND: Legal standards require clear options to limit player losses and time exposure, easily accessible within the frumziz.com system interface. REFLECT: Players must be educated and empowered to manage their play using available technological tools.

Setting Deposit Limits

  1. Navigate to your Personal Account area after logging in.
  2. Locate the 'Responsible Gaming' or 'Limits' section.
  3. Choose deposit limits: Options include daily, weekly, or monthly thresholds.
  4. Enter your preferred monetary value (AUD) for each period; e.g., "$100 per day", "$500 per month".
  5. Save your changes. You will not be able to deposit more than your selected limits until the period resets or you formally amend your settings following a 24-hour cooling-off period.

Session Time Limits & Breaks

  • Session Timers: Activate a play session timer within the same "Responsible Gaming" settings. Set your maximum play duration per session-for example, 60 or 120 minutes.
  • Time-Out (Short Break): To temporarily pause your gaming, enable a "Time-Out" function specifying a duration between 24 and 72 hours. During the Time-Out, your account access and all game functions are suspended until the selected period expires.
  • How to Enable: Use the "Time-Out" or "Take a Break" option in your account settings. Confirm your choice; the time-out is applied immediately and cannot be overridden for your protection.

Regional Compliance Note: All limit-setting features conform to Australian Consumer Protection Frameworks for Online Wagering (ACPF 2025), ensuring transparent, self-directed control over your gambling and personal funds.

Self-Exclusion

OBSERVE: Both AU and international standards require simple, effective self-exclusion options. EXPAND: Clear paths for both temporary and permanent exclusion reduce the risk of gambling-related harm. REFLECT: frumziz.com employs multi-layered protection, with defined exclusion periods and robust procedural safeguards.

How to Exclude Yourself (Step-by-Step)

  1. Log in to your account and navigate to the 'Responsible Gaming' > 'Self-Exclusion' page.
  2. Select your exclusion period: options range from a minimum of 6 months to a lifetime ban. Temporary exclusions (6-12 months) or permanent self-exclusion are available, as required by AU regulations.
  3. Read the explanatory material and confirm your decision; you may be required to verify your choice via a confirmation e-mail sent to your registered e-mail address.
  4. Once confirmed, your account will be blocked for the selected duration. You will be automatically logged out and access to all gaming services on frumziz.com will be restricted for the period selected.
  5. For permanent exclusion: The block remains until a formal reinstatement request is considered, in compliance with 2025 AU consumer protection codes.

Consequences and Terms

  • Account restrictions: You will not be able to log in, play, deposit, or participate in any promotions.
  • Withdrawals: Outstanding balances can be withdrawn subject to standard verification; contact support at [email protected] for assistance.
  • Refunds: Any pending wagers or bonuses will be processed or canceled per Terms & Conditions (refer to 2025 Curacao/Anjouan and AU regulatory guidelines).

Need Help? Contact our responsible gaming team via [email protected] for urgent or complex exclusion requests.

Support Resources

OBSERVE: Integration of external support is mandated for AU compliance and international best practice. EXPAND: Players and their families benefit from a network of professional organizations. REFLECT: frumziz.com provides up-to-date, vetted contact channels for specialized assistance.

  • GAMCARE (www.gamcare.org.uk): UK-based, offers online chat, forums, and counseling for problem gamblers and their families worldwide.
  • Gamblers Anonymous Australia (gaaustralia.org.au; Phone: 1800 858 858): Anonymous group support, meetings, and helplines for gambling addiction and recovery within Australia.
  • National Gambling Helpline: 1800 858 858 (24/7), free and confidential advice for Australian residents affected by gambling.
  • Gambling Help Online (www.gamblinghelponline.org.au): Secure, anonymous support including live chat and e-mail counseling, tailored to Australians.
  • European Services (Gamblers Anonymous International): (www.gamblersanonymous.org/ga) for players with links to Europe.

These organizations offer professional help, confidential advice, group support, and self-exclusion facilitation for you or your loved ones.

Help for Family

OBSERVE: Families affected by gambling harm require specific advice. EXPAND: Early intervention increases the chances of recovery, and family support is essential for positive outcomes. REFLECT: frumziz.com provides evidence-based recommendations and links to trusted support.

Advice for Family & Friends

  • Approach with care: Choose a private, calm time to discuss concerns-express empathy and understanding, not judgment.
  • Provide information: Share resources and suggest using the self-assessment, limits, or self-exclusion tools described on this page.
  • Encourage professional support: Gently recommend contacting a psychotherapist or counselor experienced in gambling-related issues.

Links and Support Groups

Recommended Next Steps: Seek guidance from dedicated helplines, consider professional therapy, and consider joining support forums to connect with others who have similar experiences.

Operator's Commitment

OBSERVE: AU and international law require that online casino operators employ risk detection and protective protocols. EXPAND: Internal monitoring, proactive interventions, and transparent communication are essential. REFLECT: frumziz.com uses dynamic behavioral analysis and an obligation to intervene where necessary for user protection.

Internal Risk-Monitoring Procedures

  • Continuous behavioral analysis: Player accounts are automatically monitored for risky betting patterns, high spending, and abnormal gaming sessions.
  • Warning messages: If risk indicators are detected (e.g., frequent session limit overrides, substantial or repetitive losses), the system issues warning prompts advising players to use limits, take a break, or seek support.
  • Proactive support contact: If risk behavior persists, trained support staff may initiate direct contact via registered email ([email protected]) with advice and intervention offers, in accordance with 2025 Australian Responsible Gambling Codes.

All procedures are strictly confidential and comply with both Curacao/Anjouan licensing (pending final clarification for 2025) and Australian regulatory standards.

Updates

Players are notified of any material changes to responsible gaming policies or self-protection tools via the following channels:

  • Email notifications: To the registered address on file
  • Website banners: Visible alerts on key pages at frumziz.com

Last update: 1 June 2025

Contact & Feedback

For all responsible gaming inquiries or support requests, please contact our dedicated team at:

Feedback and Self-Control Requests: While a dedicated web form is not currently specified, you may submit self-control and feedback requests by email. Our responsible gaming department will review all submissions in accordance with 2025 compliance procedures, and respond as required by Australian law.